Returns & Refunds Policy
Last updated: 29 July 2026
We want you to be happy with your QASSRÉ order. If something isn’t right, this policy explains how returns and refunds work.
Returns
If you change your mind, you have 14 days from the day you receive your order to tell us that you would like to return it.
Once you have told us, you have a further 14 days to send the item back.
To be eligible for a return, items must be returned in their original condition: unworn, unwashed, undamaged, and with all original tags and packaging included.
You may try on an item as you would in a shop. Items returned with signs of wear, washing, damage, odour, or missing tags may not be accepted, or may receive a reduced refund where permitted by law.
How to Start a Return
Email us at qassre@outlook.com with:
Your order number.
The name used for the order.
The item(s) you wish to return.
The reason for your return, if you would like to share it.
We’ll reply with the return instructions and return address.
Return Costs
Unless an item is faulty, incorrect, or not as described, you are responsible for the cost of returning it to us.
We recommend using a tracked shipping service and keeping your proof of postage. QASSRÉ is not responsible for returns lost in transit.
Refunds
Once your return is received and inspected, we’ll let you know the outcome.
Approved refunds are issued to the original payment method within 14 days of receiving the returned item or receiving evidence that it has been sent back, whichever applies under law.
Your refund will include the cost of standard delivery where required by law. If you selected an upgraded delivery service, only the standard delivery cost will be refunded.
Please allow additional time for your bank or payment provider to process the refund.
Faulty, Incorrect, or Damaged Items
If your item is faulty, damaged, incorrect, or not as described, email us at qassre@outlook.com as soon as possible, including your order number and clear photographs of the issue.
Where an item is confirmed to be faulty, incorrect, or not as described, we will work with you to provide an appropriate remedy, which may include a refund, replacement, or repair.
Nothing in this policy affects your statutory rights.
Non-Returnable Items
The following cannot be returned for a change-of-mind refund unless faulty:
Gift cards.
Personalised or custom-made items.
Sealed hygiene-sensitive items once unsealed, where applicable.
Exchanges
We do not currently offer direct exchanges. If you need a different size or colour, return the original item for a refund and place a new order, subject to availability.
Contact
For returns and refunds, contact:
QASSRÉ
qassre@outlook.com