Shipping Policy

Last updated: 29 July 2026

At QASSRÉ, every order is handled with care. This policy explains how shipping works for orders placed through our website.

Order Processing

Orders are processed within [1–3 business days] after payment has been confirmed.

During product drops, launches, sales, or busy periods, processing may take a little longer. We’ll always aim to get your order moving as quickly as possible.

Business days are Monday to Friday and do not include public holidays.

Shipping Locations

We currently ship to [United Kingdom / selected international countries].

If your country is not available at checkout, we are not currently able to ship there.

Shipping Costs and Delivery Times

Shipping costs are calculated at checkout and depend on your delivery location and selected shipping method.

Estimated delivery times begin once your order has been dispatched:

  • UK Standard Delivery: [2–5 business days]

  • UK Express Delivery: [1–2 business days]

  • International Delivery: [5–15 business days]

Delivery times are estimates only and may be affected by carrier delays, customs, weather, or other circumstances outside our control.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation email. If tracking is available for your delivery method, the tracking details will be included in that email.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, and other local charges may apply. These charges are set by the destination country and are the responsibility of the customer.

QASSRÉ is not responsible for delays caused by customs clearance.

Incorrect Addresses

Please check that your shipping address is accurate before placing your order.

If an incorrect or incomplete address is provided, we may be unable to make changes once an order has been dispatched. QASSRÉ is not responsible for orders lost or delayed because of an incorrect address supplied at checkout.

Lost, Delayed, or Damaged Parcels

If your order has not arrived within the estimated delivery window, please contact us at qassre@outlook.com with your order number.

If your parcel arrives damaged, contact us within [48 hours] of delivery and include clear photographs of the item, packaging, and shipping label. We’ll review the issue and work with you on the next steps.

Contact

For any shipping questions, contact:

QASSRÉ
qassre@outlook.com